Keith Schoen is a Veterinarian. They’ve had to make changes in the office to comply with the Covid protocol. Because of the pandemic, some of the Veterinarian Hospitals have closed down, and some are under staffed, because of Covid-19. So, Keith’s practice has seen a huge increase in the number of people bringing in their pets.
Keith has changed the intake procedure to Curbside Care, which means that all intake info must be obtained via phone before the pet can be brought in. Then a staff member goes to the curbside and fetches the pet. This new way of doing business plus the uptick of patients has increased time on the telephone and caused a need for additional staff. Since last March Keith has added an additional doctor and 6 additional nurses. The owners are not allowed into the building with their pet, unless the pet needs to be put down.
The new reality has caused more work and more stress. Through it all Keith is dedicated to continue his practice with good quality of care, compassion and customer service. He has never lost hope, and believes that things could always be worse. He just keeps going day to day.
Keith is looking forward to being able to go on vacation, and spend more time with his family.